Privacy Policy

Last updated October 10, 2026

Courtkey ("we", "us") makes the Courtkey app, which players use to find courts, meet other players, plan games and tournaments and keep score, and the software racquet sports clubs use to run bookings, memberships, payments and member communication. This policy explains what information we handle, why, and the choices you have. It covers courtkey.app, the Courtkey mobile app, club booking pages and the Courtkey dashboard.

Who is responsible for your information

For your Courtkey account and everything you do in the app (your profile, games, check-ins, friends and messages), Courtkey is responsible. When you book or join a club, the club also receives what it needs and decides how it uses its own records, and Courtkey processes those records on the club's behalf. Questions about a club's use of your information are best sent to the club, and we will help them answer. If you are a club owner or staff member, Courtkey is responsible for your account information.

What we collect

Account details: name, email address and password (stored only as a secure hash), and optionally your phone number, birthday, gender and photo.
Your player profile: home city and state, sports, skill level, playing preferences, what you are looking for when Open to play is on, and any social handles you add.
What you create in the app: games, tournaments, scores, check-ins, court suggestions, followed courts and clubs, friends, messages and reports.
Club records: bookings, memberships, check-ins, program registrations, notes and messages that a club keeps about its members.
Payments: handled by Stripe. We receive the amount, status and the last digits of a card, never the full card number.
Messages from clubs: emails and texts a club sends through Courtkey, and whether they were delivered.
Usage and device data: limited app usage events and basic technical logs, described below.
Information you send us: for example a demo request or a support email.

Location

With your permission, the app uses your device's location to show nearby courts and distances, fill in your city, and confirm you are at a court when you check in. Your precise location is used on your device and is not stored on our servers. A check-in records the court, not your coordinates. You can turn location off at any time in your device settings and type your city instead.

What other players can see

Your player card (name, photo, city and state, sports and level, and what you are looking for when Open to play is on) is visible to other signed-in players. Players at a court can see who is checked in there. People in a game, tournament or chat can see your name and the messages you send there. You control your level visibility and Open to play from your profile, and you can block anyone.

Usage information

To learn which features work well, the app records limited usage events such as which feature was opened, started, completed or failed, the sport selected and the time. These events are linked to your account but contain no message text, coordinates or contact details. We also keep basic logs such as pages visited, browser type and approximate location from your IP address to keep the service running and secure.

How we use it

To run your account and the app: showing courts and players, organizing games and tournaments, delivering messages and notifications, and reviewing reports and court suggestions.
To provide club services: bookings, payments, confirmations, reminders and the club's own messages.
To keep accounts secure and prevent fraud and abuse.
To support clubs and players who contact us.
To improve the product.

We do not sell personal information, we do not show third-party ads, and we do not use a club's member data for our own marketing.

Artificial intelligence

Some features help club staff write messages, build reports or answer questions using AI models provided by OpenAI. Only the information needed for the task is sent, it is not used to train those models, and nothing is sent to members until a person at the club has reviewed it.

Text messages (SMS)

Clubs may send text messages through Courtkey about bookings, schedule changes and, where you have agreed, offers and events. Message frequency varies. Message and data rates may apply. Reply STOP to any message to stop receiving texts, and HELP for help. You can also contact support@courtkey.app. Carriers are not liable for delayed or undelivered messages.

We do not share or sell mobile phone numbers or text messaging consent with third parties or affiliates for their marketing purposes. Phone numbers are shared only with the providers that deliver the messages.

Email

Every marketing email includes an unsubscribe link, and unsubscribing takes effect immediately. Emails about something you booked, such as a confirmation, are still sent after you unsubscribe from marketing.

Who we share it with

We use trusted providers to run the service, each only for its part: Supabase (database, sign-in and file storage), Vercel (hosting), Apple and Google (push notifications and maps), Stripe (payments), Komoot Photon (searching for places), Resend (email delivery), Twilio (text messages), OpenAI (AI features for clubs) and Zoho (our own email). Clubs receive what they need for bookings, memberships and programs you sign up for. We may also disclose information if required by law or to protect the rights and safety of our users.

How long we keep it

Account information is kept while you have an account. Check-ins expire automatically. Court chat messages are deleted after 7 days, and game chat messages 7 days after the game. App usage events are deleted after 90 days. When you delete your account, your profile, player card, friends, follows and messages are removed. Club records are kept while the club uses Courtkey and deleted or returned to the club when it leaves. Booking and payment records may be kept with your identity removed, where clubs or the law require it.

Your choices and rights

In the app you can edit your profile, turn Open to play off, unfollow courts, block players and control permissions on your device. In Profile, Account & data you can download a copy of your data and delete your account; you can also request deletion here. You can ask us to see, correct or delete your information, or to stop receiving marketing, by emailing support@courtkey.app or contacting your club. Depending on where you live, you may have further rights under local law, and we will honor them.

Security

Information is encrypted in transit, access is limited to the people and systems that need it, and each club can only see its own records. No method of storage or transmission is completely secure, so please use a strong password.

Children

Courtkey is not for children under 13, and we do not knowingly collect their information. If you believe a child under 13 has given us information, contact support@courtkey.app and we will delete it. Clubs that register junior players are responsible for having a parent or guardian's consent.

Changes and contact

If we change this policy in a meaningful way we will update the date above and let players know in the app and clubs by email. Questions: support@courtkey.app.